I don't want to be too obvious because . . . the dynamics of the group change if I sit down with them. Right away . . . they start talking to me instead of talking to each other, or they're self-conscious about what they're saying. And so I'll try to just sort of circulate and listen for what kind of consensus is building. If a team is really getting off on the wrong track, or they're not on task, I'll try to get them back on task. Or if somebody says something that is particularly insightful, I'll say, "Yes, that's exactly right. Let's . . . keep going in that direction"-try to give them some support.

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